{"id":855,"date":"2025-05-13T08:42:53","date_gmt":"2025-05-13T08:42:53","guid":{"rendered":"https:\/\/helpdesk.123boeken.nl\/?post_type=faq&p=855"},"modified":"2025-06-03T13:21:52","modified_gmt":"2025-06-03T13:21:52","slug":"send-the-guests-a-thank-you-email","status":"publish","type":"faq","link":"https:\/\/helpdesk.123boeken.nl\/en\/faq\/send-the-guests-a-thank-you-email\/","title":{"rendered":"Send the guests a ‘thank you’ email"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]Under ‘settings’ in the left menu you go to ’email’, here you will find the template ‘thank you email’. With this you can send guests a message a few days after their departure, for example asking them to rate your company (via a review link), or informing them about a nice return promotion with a discount code. Read the steps below to set up the thank you email:<\/p>\n

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  1. Select ‘type: formatting’: this is how to send an email without mentioning the booking details.<\/li>\n
  2. Select ‘automatic mail: yes’ and specify how many days after departure the message should be sent.<\/li>\n
  3. Enter an internal title. This title is visible to the administrator, not to the recipient.<\/li>\n
  4. Next, enter the subject of the email (for example, \u201cThanks for coming!\u201d).<\/li>\n
  5. Then enter the page header. This will be displayed at the top of the email<\/li>\n
  6. Optionally, you can add and attach an attachment, such as directions.<\/li>\n
  7. Optionally, you can also send a product-specific attachment. Under ‘management’ > ‘objects’ you can add an attachment per rental product under the tab ‘attachments’.<\/li>\n
  8. Enter the desired text in the text box. A number of [tags] are listed at the bottom of the text editor.<\/li>\n
  9. When everything is set, click ‘save’.<\/li>\n<\/ol>\n

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