{"id":723,"date":"2024-04-25T14:31:30","date_gmt":"2024-04-25T14:31:30","guid":{"rendered":"https:\/\/helpdesk.123boeken.nl\/faq\/hoe-handel-ik-mijn-reserveringen-af\/"},"modified":"2024-06-18T10:53:41","modified_gmt":"2024-06-18T10:53:41","slug":"how-to-deal-with-my-reservations","status":"publish","type":"faq","link":"https:\/\/helpdesk.123boeken.nl\/en\/faq\/how-to-deal-with-my-reservations\/","title":{"rendered":"How to deal with my reservations?"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<div class=\"section-content\">\n<div class=\"inner-content\">\n<div class=\"l\">\n<div>\n<div class=\"text\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 juice:w-full juice:items-end overflow-x-auto gap-2\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"c5c01e50-ad70-4ae9-9683-5a786d645f60\">\n<div class=\"flex w-full flex-col gap-1 juice:empty:hidden juice:first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>Within our system, we use various folders to facilitate the smooth handling of reservations. These folders can be found in the left menu under &#8216;Bookings&#8217;. Below is an explanation of each folder:<\/p>\n<p><strong>Website Requests<\/strong><br \/>\nThese are reservations received via the website. From here, you can proceed to handle the reservation further, for example, by assigning it a status of &#8216;approved&#8217; (see image 1).<\/p>\n<p><strong>Booking Requests<\/strong><br \/>\nThese are reservations manually created by the administrator via the planning page or &#8216;Bookings&#8217; &gt; &#8216;New&#8217;.<\/p>\n<p><strong>Options<\/strong><br \/>\nThese are reservations with a status of &#8216;option&#8217;. This status can be assigned when creating a new reservation (see image 2).<\/p>\n<p><strong>Sent \/ Received<\/strong><br \/>\nThese are reservations (confirmations) sent from administration with an &#8216;approve\/reject&#8217; button (see image 3). This is often used to request final approval from the customer via confirmation email. The reservation must be manually approved by the administrator to move it to the &#8216;current bookings&#8217; folder.<\/p>\n<p><strong>Current Bookings<\/strong><br \/>\nReservations with an &#8216;approved&#8217; status.<\/p>\n<p><strong>Completed Bookings<br \/>\n<\/strong> Reservations with an &#8216;approved&#8217; status where the rental period is in the past. This process occurs automatically when this condition is met.<\/p>\n<p><strong>Cancellations<\/strong><br \/>\nAll reservations with a &#8216;cancel&#8217; status (see image 4).<\/p>\n<p><strong>Overview<\/strong><br \/>\nThis provides a summary of reservations with all statuses except &#8216;cancel&#8217;. It&#8217;s useful for searching for a reservation and tracking payment statuses, for example (see image 5).<\/p>\n<p>You can customize the display of the overview according to your preferences. At the top right of the overview, there is an option &#8216;manage columns&#8217;. This allows you to adjust which information is shown in the overview, such as &#8216;amount&#8217; or &#8216;deposit paid&#8217; (see attached images 6 and 7).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;724&#8243; img_size=&#8221;medium&#8221; add_caption=&#8221;yes&#8221; onclick=&#8221;link_image&#8221;][vc_single_image image=&#8221;729&#8243; img_size=&#8221;medium&#8221; add_caption=&#8221;yes&#8221; onclick=&#8221;link_image&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;725&#8243; img_size=&#8221;medium&#8221; add_caption=&#8221;yes&#8221; onclick=&#8221;link_image&#8221;][vc_single_image image=&#8221;730&#8243; img_size=&#8221;medium&#8221; add_caption=&#8221;yes&#8221; onclick=&#8221;link_image&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;727&#8243; img_size=&#8221;medium&#8221; add_caption=&#8221;yes&#8221; onclick=&#8221;link_image&#8221;][vc_single_image image=&#8221;731&#8243; img_size=&#8221;medium&#8221; add_caption=&#8221;yes&#8221; onclick=&#8221;link_image&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;728&#8243; img_size=&#8221;medium&#8221; add_caption=&#8221;yes&#8221; onclick=&#8221;link_image&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","categorie":[9],"class_list":["post-723","faq","type-faq","status-publish","hentry","categorie-bookings"],"acf":[],"_links":{"self":[{"href":"https:\/\/helpdesk.123boeken.nl\/en\/wp-json\/wp\/v2\/faq\/723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpdesk.123boeken.nl\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/helpdesk.123boeken.nl\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/helpdesk.123boeken.nl\/en\/wp-json\/wp\/v2\/media?parent=723"}],"wp:term":[{"taxonomy":"categorie","embeddable":true,"href":"https:\/\/helpdesk.123boeken.nl\/en\/wp-json\/wp\/v2\/categorie?post=723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}